Senior Technical Writer

Summary

Join Procore as a Senior Technical Writer to author, edit, and review product documentation, working with internal resources, interviewing software developers, and attending engineering meetings to gather, write, and publish technical information for varied roles in our construction audience.

Requirements

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism
• 5+ years experience working as a Technical Writer or in a related job role
• Ability to analyze and synthesize complex content, excellent writing and proofreading skills
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Ability to write clearly and succinctly for multiple audiences
• Excellent work ethic and strong intellectual curiosity
• Ability to work quickly, efficiently, and handle multiple projects simultaneously
• Desire and ability to innovate and improve upon current processes
• Experience creating infographics to more clearly communicate workflow processes and abstract topics
• Track record of effective collaboration with various stakeholders in a fast-paced, work environment
• Ability to consider and approach topics of interest in new, fresh and unique ways
• Ability to develop and maintain strong partnerships and networks with others throughout the organization
• Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes
• Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives

Responsibilities

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products
• Test both the product and its documentation for accuracy and consistency
• Work with Stakeholders to set expectations and gather information needed for documentation
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
• Identify problem areas or structural deficiencies and proactively contribute to their improvement
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA)
• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
• Regular communication and synchronization with the Senior Manager of Technical Documentation
• Collaborate closely with internal and external customers to address and resolve specific issues