Protective Life is hiring a
Senior UX Content Strategist in Worldwide

Summary

The job is for a Senior User Experience Content Strategist at Protective. The role involves shaping digital user experiences, leading content creation, collaboration with various stakeholders, and aligning initiatives with corporate values. The position requires 5-7 years of UX/UI writing or related experience, a bachelor's degree in a relevant field, and a strong portfolio.

Requirements

• 5-7 years in UX/UI writing or professional work experience in a related role
• Bachelor's degree in marketing, Journalism, Communications, English, Public Relations, or related field
• A strong portfolio demonstrating a deep proficiency in UX content strategy, writing, and overall design process
• Proven track record to identify critical content issues and drive resolution on complex UX problems, collaborating with product owners, business stakeholders, SEO, Analytics, and web developers
• Understands information architecture and taxonomies in content structure
• Excellent and persuasive communicator, with the ability to advocate for user experience and content strategy and facilitate alignment on content solutions with various partners
• Experience in writing for the web, and excellent grammar, writing, and copy-editing skills including the ability to adapt writing style to appeal to different audiences and adhere to established brand voices
• Familiarity with accessibility, SEO, and analytics reporting tools, to aid in content strategy and creation

Responsibilities

• Develop and deploy digital content to enhance the end-to-end customer experience, from microcopy to delivery of product information, instructional materials, and general educational content
• Define, build and execute web content strategy from a holistic standpoint—systems, platforms, and channels—to create a unified user experience
• Create content strategies and plans and persuasively communicate to UX designers, product owners, IT, Creative Services, Marketing Partners, and Legal
• Participate in qualitative and quantitative user research to inform current and future strategies
• Strives to develop and drive initiatives that align with key corporate values: Do the Right Thing, Serve People, Build Trust, and Aspire for Better

Benefits

• Health, dental, and vision insurance
• Mental health benefits and an employee assistance program
• Paid time off
• Paid parental leave, short-term disability, and a cultural observance day
• Contributions to healthcare accounts
• Pension plan and a 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
• Annual incentive based on individual and Company performance