Senior UX Researcher

Summary

Join Adaptavist's Research Team as a Senior UX Researcher and contribute actionable insights to product development. You will oversee multiple projects, collaborate with stakeholders, and mentor junior researchers. The role requires expertise in qualitative and quantitative research methods, strong analytical skills, and the ability to influence strategic and tactical decisions. Based remotely with occasional in-person presence in Madrid, this position offers unlimited PTO, flexible hours, and exceptional parental leave benefits. The team is globally distributed and works within a service desk model to support product teams and foster a customer-centric culture. You will be responsible for delivering research excellence, promoting an evidence-based decision culture, and working closely with UX designers.

Requirements

• Spanish and English proficiency
• Significant experience in UX research, preferably in a senior or leadership role
• Proven ability to oversee and manage multiple projects simultaneously, ensuring timely delivery and quality standards
• Expertise in aligning research projects with business objectives and demonstrating the return on investment (ROI) of research activities
• Strong interpersonal, communication, and storytelling skills for effective collaboration with senior stakeholders in leadership positions
• Experience guiding and mentoring junior researchers and team members
• Deep understanding of UX research methodologies, including qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability testing)
• Strong analytical skills to interpret research findings and communicate them effectively
• Ability to integrate research findings into the product roadmap and influence both strategic and tactical decisions in product or service development
• Ability to lead and inspire teamwork across departments, championing customer-focused research to drive innovation and quality
• Skilled in coordinating stakeholder contributions and securing necessary resources
• Experienced in fast-paced SaaS tech environments
• Proficient in tools like Confluence, Jira, and research platforms such as Userinterviews, Prolific, Maze, and SurveyMonkey
• Experience in popularizing research through advanced presentation and storytelling skills to effectively communicate findings and recommendations
• Solid background in Agile methodologies to enhance teamwork and project agility
• Advanced data analysis skills and knowledge of statistical methods beyond basic analysis, including regression analysis and multivariate testing
• Well-versed in accessibility standards (e.g., WCAG) to ensure product usability for people with disabilities
• Experienced in a technical discipline

Responsibilities

• Working with stakeholders to ensure user-centricity
• Oversee multiple projects, coordinate stakeholder contributions, and secure necessary resources for their completion
• Align project goals with business objectives by working closely with cross-functional stakeholders. Agree on deadlines, budgets, and delivery schedules
• Help product teams proactively plan research needs and mentor junior researchers (as well as people who do research; PWDRs)  to produce reliable outputs
• Assisting product managers in articulating a product vision that provides sufficient inputs for conducting research
• Achieve research outcomes by integrating findings into the product roadmap, influencing both strategic direction and thoughtful actions
• Partner closely with UX designers to deliver actionable research outputs and serve as the "voice of the user" to disambiguate design issues
• Communicating bandwidth limitations to stakeholders, enforcing SLAs, and managing project support autonomously
• Coordinate third-party research contributions, clearly defining roles and responsibilities in complex projects
• Delivering research excellence
• Drive foundational and strategic research projects, aligning them with business objectives and OKRs
• Balance and allocate research resources to ensure rapid progress and high-quality standards across multiple projects
• Contribute to building a participant database, evaluate recruitment needs proactively, and communicate with ResOps to establish recruitment pathways ahead of time
• Create high-quality deliverables that spark actionable results at strategic and tactical levels., striving for outcomes rather than output
• Undertake projects that inform multiple product teams and connect research initiatives, surfacing insights to guide the business unit and promote awareness among leadership
• Develop a deep understanding of user needs within a practice or problem area, becoming an expert in that domain
• Developing research programs where sequential projects deepen the product teams' understanding of the customer base and support sustained product development
• Participate in the Research team’s learning initiatives, apply these learnings in practice, and support a culture of continuous learning within the team
• Promoting an Evidence-Based Decision Culture
• Drive foundational and strategic research projects, aligning them with business objectives and OKRs
• Balance and allocate research resources to ensure rapid progress and high-quality standards across multiple projects
• Contribute to building a participant database, evaluate recruitment needs proactively, and communicate with ResOps to establish recruitment pathways ahead of time
• Create high-quality deliverables that spark actionable results at strategic and tactical levels., striving for outcomes rather than output
• Undertake projects that inform multiple product teams and connect research initiatives, surfacing insights to guide the business unit and promote awareness among leadership
• Develop a deep understanding of user needs within a practice or problem area, becoming an expert in that domain
• Developing research programs where sequential projects deepen the product teams' understanding of the customer base and support sustained product development
• Participate in the Research team’s learning initiatives, apply these learnings in practice, and support a culture of continuous learning within the team

Benefits

• Unlimited holiday (PTO) allowance
• Flexible working hours
• MacBooks to all employees
• Additional support for fully remote workers to set up their home offices
• 26 weeks of fully paid leave for birthing parents
• 13 weeks for non-birthing parents
• Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS