Senior UX Researcher

Summary

Join Angi®, a company connecting homeowners with reliable pros, as a Senior UX Researcher. You will be responsible for uncovering user needs and shaping the future of the Angi platform through qualitative and quantitative research. This role involves collaborating with cross-functional teams, conducting various research methods, and presenting findings to influence product decisions. You will focus on improving user experiences and aligning research with business objectives. The ideal candidate possesses 5+ years of UX research experience, strong analytical skills, and excellent communication abilities. Angi offers a competitive salary, benefits, and a collaborative work environment.

Requirements

• Have 5+ years of UX research experience, ideally in a two-sided marketplace or B2C environment
• Be skilled in both qualitative (interviews, diary studies, card sorting, etc.) and quantitative (surveys, A/B testing, statistical analysis) research methods, with a strong understanding of when and how to apply them effectively across projects of varying scale and complexity
• Be data-savvy and experienced in analyzing large datasets, conducting statistical analysis, and deriving actionable insights that tell a clear story
• Excel at co-creating and co-leading research initiatives, strategically aligning your work to influence product strategy and drive impactful UX design
• Thrive in cross-functional collaboration with product, design, engineering, and business teams, ensuring research aligns with organizational goals and supports collective learning
• Be equally comfortable working independently or within a team, managing multiple projects while maintaining strong communication with stakeholders and team members
• Have excellent written and oral communication skills, with the ability to present complex findings clearly and influence stakeholders to make informed, user-centered decisions
• Be passionate about understanding user needs and aligning research with business goals to create meaningful impact
• Take initiative, adapt quickly to changing priorities, and solve problems creatively to meet evolving business and user needs

Responsibilities

• Focus on deeply understanding user needs, behaviors, and motivations across different user groups to guide product and design decisions
• Co-lead research projects, utilizing a mix of qualitative and quantitative methods to explore both user behaviors and attitudes, as well as product observations
• Conduct research that spans qualitative feedback, usability testing, and data analysis to continuously improve the user experience
• Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs
• Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to product initiatives
• Partner with teams across product, engineering, marketing, and design to align research with organizational goals and integrate insights throughout the product lifecycle
• Apply research best practices to ensure high-quality, rigorous work, and guide UX designers on running self-service research when appropriate
• Work with UX Metrics to track product changes over time, measuring the impact of product releases on user behavior, and providing data-backed insights combined with qualitative understanding to inform design and product decisions

Preferred Qualifications

Be familiar with or excited to dive into the home improvement space!

Benefits

• The salary band for this position ranges $110,000 - $160,000 commensurate with experience and performance
• This position will be eligible for a competitive year-end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world