Senior UX Researcher

Summary

Join Devtech, a digital innovation services provider, as a UX Researcher to shape and expand their research practice. You will conduct mixed-methods research, collaborate with Product, UX Design, and Engineering teams, and drive impactful insights to influence digital experiences. This role involves discovering, validating, and shaping ideas, working end-to-end on research projects, and advocating research findings to diverse audiences. You will also help democratize the UXR practice by assisting Product Designers with a self-testing program.

Requirements

• 4+ years of professional experience doing qualitative user research, including: Design Sprints, field research, 1:1 interviews, focus groups, concept testing, running beta tests, and survey design and analysis
• Experience and knowledge of B2B practices and technology is a must
• Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate design rationale
• Experience in working in an agile development process
• Proficiency in various research methodologies, such in-person and remote facilitation, and contextual inquiries
• Experience collaborating across teams, including Product Design, and Development
• Ability to track and manage competing priorities
• Ability to work independently and identify further areas of research
• Compelling portfolio that showcases your research, facilitation and presentation skills
• Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)

Responsibilities

• Foster a deep understanding of our customers and our industry, and elevate an insights-driven culture to the organization
• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities
• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, contextual inquiry/observations, evaluative studies and moderated and unmoderated usability testing
• Incorporate user metrics and business KPIs into your research approach to ensure actionable and measurable outcomes
• Communicate results, translating findings into actionable recommendations, advocating research findings to diverse audiences through written and oral presentations
• Actively participate in project and recurring team meetings
• Build trusting relationships with partners and team members
• Help democratize the UXR practice by assisting Product Designers with a self-testing program

Benefits

• Development program (training & conferences, internal knowledge sharing)
• Outstanding referral bonuses
• Private health insurance and 100% paid sick leave
• 25 days of vacation
• Paternity leave – 15 days for new dads
• Reduced working hours for the first month after returning from maternity
• Mental health program