AVIV Group is hiring a
Senior UX Researcher

Summary

The job description is for a UX Researcher position at a real estate tech company, focusing on qualitative research with users in France, Belgium, or Germany. The role involves developing a deep understanding of the users' needs, collaborating closely with product teams, and ensuring user-centric product development.

Requirements

• 5+ years of (either agency or corporate) experience working as a UX researcher, ideally in direct collaboration with UX/product designers, product managers and other stakeholders
• Being a native or proficient French speaker, you should be able to adeptly employ qualitative research techniques like user interviews and focus groups in French
• Ability to thoroughly comprehend and analyze user feedback without losing any subtleties, ideally at a level equivalent to at least C1 within the Common European Framework of Reference for Languages
• Curious, always striving to understand, and feel comfortable asking questions and challenging assumptions
• Deeply empathetic and collaboration-minded and have strong communication skills
• Feel comfortable in a complex, international environment, working with multiple stakeholders and supporting different research topics at the same time
• Ability to understand technical and business requirements and translate them into research questions
• Experience developing customer journeys and are familiar with the jobs-to-be-done framework
• Fluent English speaker and feel comfortable conducting most of your daily work as well as planning research with stakeholders and communicating research results in English (equivalent to a least B2 level within the Common European Framework of Reference for Languages)

Responsibilities

• Plan and execute all phases of a research project, with a focus on qualitative research with our users looking to buy or rent real estate
• Select and conduct the right research method for foundational, strategic or tactical research questions
• Develop strategic frameworks to help foster a broad understanding of our users and keep those frameworks updated with new insights
• Help set up, maintain and continuously improve our instruments to measure UX KPIs
• Educate and support our product design colleagues in setting up their own research actions
• Manage a variety of stakeholders and foster understanding for the users and their needs, and support them in clarifying often ambiguous problem spaces
• Moderate internal workshops to gather existing knowledge or generate new ideas (e.g. Design Sprints)
• Connect with the product teams and build your influence to ensure that your insights are sustainable and incorporated into the product roadmap
• Collaborate closely with product designers and product managers and proactively identify opportunities for impactful research together
• Adapt flexibly processes & methods as necessary to work with multiple cross-functional teams
• Connect the dots between existing data such as previous studies from both UX and market research, Analytics data or feedback gathered by our customer success teams with your own work
• Work together with your colleagues in our international research team to lead, plan and execute cross-country studies
• Plan and conduct on-site surveys to enrich and quantify our qualitative insights
• Continuously challenge teams to consider the users’ needs
• Ensure effective and precise communication and distribution of insights to the product team as well as a wider range of stakeholders

Preferred Qualifications

Experience working with marketplace platforms is a plus