AVIV Group is hiring a
Senior UX Researcher

Summary

The job description is for a UX Researcher position in a real estate tech company based in France, Belgium, or Germany. The role involves planning and executing research projects, collaborating with product teams, developing strategic frameworks, and ensuring effective communication of insights.

Requirements

• 5+ years of (either agency or corporate) experience working as a UX researcher, ideally in direct collaboration with UX/product designers, product managers and other stakeholders
• Being a native or proficient French speaker, you should be able to adeptly employ qualitative research techniques like user interviews and focus groups in French
• You are curious, always striving to understand, and feel comfortable asking questions and challenging assumptions
• You are deeply empathetic and collaboration-minded and have strong communication skills
• You feel comfortable in a complex, international environment, working with multiple stakeholders and supporting different research topics at the same time
• You are able to understand technical and business requirements and translate them into research questions
• You have experience developing customer journeys and are familiar with the jobs-to-be-done framework
• You are a fluent English speaker and feel comfortable conducting most of your daily work as well as planning research with stakeholders and communicating research results in English (equivalent to a least B2 level within the Common European Framework of Reference for Languages). Don’t worry if your English is not perfect - we also offer English classes

Responsibilities

• Plan and execute all phases of a research project, with a focus on qualitative research with our users looking to buy or rent real estate
• Select and conduct the right research method for foundational, strategic or tactical research questions
• Develop strategic frameworks to help foster a broad understanding of our users and keep those frameworks updated with new insights
• Help set up, maintain and continuously improve our instruments to measure UX KPIs
• Educate and support our product design colleagues in setting up their own research actions
• Manage a variety of stakeholders and foster understanding for the users and their needs, and support them in clarifying often ambiguous problem spaces
• Moderate internal workshops to gather existing knowledge or generate new ideas (e.g. Design Sprints)
• Connect with the product teams and build your influence to ensure that your insights are sustainable and incorporated into the product roadmap
• Collaborate closely with product designers and product managers and proactively identify opportunities for impactful research together
• Adapt flexibly processes & methods as necessary to work with multiple cross-functional teams
• Connect the dots between existing data such as previous studies from both UX and market research, Analytics data or feedback gathered by our customer success teams with your own work
• Plan and conduct on-site surveys to enrich and quantify our qualitative insights
• Continuously challenge teams to consider the users’ needs
• Ensure effective and precise communication and distribution of insights to the product team as well as a wider range of stakeholders

Benefits

• 30 days annual leave
• Hybrid or remote working options
• Flexible working hours
• Company pension scheme
• ���50 public transport allowance
• ���100 allowance for glasses
• A mix of Health and Wellbeing benefits
• Bicycle leasing (Job Rad)
• Berlin only - Subsidised canteen
• Berlin only - Kindergarten
• Charity fundraisers