Senior UX Researcher

Summary

Join Instacart as a Senior UX Researcher and contribute to refining machine-learning powered products for the Online Grocery team. You will be deeply involved in all aspects of the research process, from design and execution to analysis. The role focuses on understanding user needs and pain points related to ML-powered features, designing studies to evaluate ML outputs, translating research insights into actionable guidelines, establishing feedback loops for model improvement, collaborating with data science and design teams, and synthesizing findings to drive product development. This is a remote position offering competitive compensation and benefits, including equity grants. The specific salary range varies based on location.

Requirements

• At least 5 years of professional experience in UX research
• Expertise in qualitative and quantitative research methods, including usability testing, interviews, surveys, and data analysis
• Experience designing for ML-powered products with millions of active users, such as recommendation systems or chatbots
• Knowledge of ethical AI principles and practices
• Excellent communication skills, with the ability to translate research findings into actionable insights for technical and non-technical audiences
• Can speak to experience managing multiple simultaneous projects
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field

Responsibilities

• Conduct qualitative and quantitative research to understand user needs, pain points, and expectations around ML-powered features
• Design studies to evaluate the usability and effectiveness of ML outputs (e.g., recommendations, predictions, or generated content)
• Translate research insights into principles and guidelines for training and evaluation data to help train models
• Establish feedback loops for continuous improvement of ML models based on user insights
• Collaborate with data science and other functions on experiments to validate changes and measure impact
• Work with designers to create interfaces that explain and visualize ML outputs in a way users can understand and trust
• Synthesize findings into actionable insights that propel product development

Preferred Qualifications

Masters or PhD in psychology, cognitive science, HCI, Statistics, Data Science, Anthropology, or a related field

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• This role is eligible for a new hire equity grant as well as annual refresh grants