Senior UX Researcher

Summary

Join LastPass as a Senior UX Researcher (Fixed-Term) and uncover user behavior, needs, and workflows to drive product innovation. You will leverage qualitative methodologies like interviews and usability tests, translating research into actionable insights. Collaborate closely with product managers, designers, and engineers to define new capabilities for B2B customers. This role involves gathering product feedback, evaluating releases, and running post-launch surveys. The ideal candidate possesses excellent communication skills and experience in lean, outcome-driven studies. LastPass offers a remote-first culture, competitive compensation, flexible PTO, generous parental leave, comprehensive health coverage, and continuous learning opportunities.

Requirements

Have excellent people-interaction skills and very strong verbal and written communication

Responsibilities

• Uncover user behavior, needs, and workflows, identifying key opportunities for innovation
• Translate research into actionable insights
• Identify and understand new cybersecurity-related problem areas for B2B customers to drive product innovation, running interviews and surveys in collaboration with product marketing, and working with input from the customer teams and senior stakeholders
• Work with product team partners to define new capabilities for B2B customers, define MVP concepts, and test and iteratively refine solution designs
• Gather product feedback on new capabilities pre-launch (define and run product beta programs), evaluate new releases (help set up measurements for usage and success), and run post-launch feedback surveys and customer interviews
• Conduct lean, outcome-driven studies to understand user behavior, needs, use cases, and workflows, and identify opportunities to maximize business impact, drawing on standard qualitative UX research methodologies (contextual interviews, usability tests, surveys, competitor reviews, diary studies)
• Generate clear and impactful insights that support product and design decisions, supporting ongoing and upcoming product initiatives and informing the roadmap and strategy. Proactively communicate these insights to relevant stakeholders
• Engage stakeholders to understand their goals, priorities, and plans and consolidate their input into a comprehensive research roadmap and set of test plans
• Collaborate closely with product team peers through the entire product development and design lifecycle (discovery, ideation, concept testing, design validation, post-release evaluation). Run workshops to translate user needs into product features and improvements
• Partner with data analysts and product marketers to define key metrics and measurements along the customer journey

Preferred Qualifications

• Domain experience in cybersecurity (familiarity with industry trends, technologies, market dynamics, use cases, and user needs)
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, and managed service providers)

Benefits

• Remote first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities