Senior UX Market Researcher

Summary

Join Raintree as a Senior UX Market Researcher and play a key role in shaping the design and user experience of our healthcare products. You will leverage diverse research methods to understand customer needs, collaborate with cross-functional teams, establish impactful research practices, and present compelling insights to drive customer-centric decision-making. This pivotal role requires 5+ years of UX research experience, preferably in healthcare, and expertise in various research methodologies. You will lead research initiatives, ensuring research is embedded in the product development lifecycle. This fully remote position offers a collaborative environment, opportunities for professional development, and a comprehensive benefits package.

Requirements

• 5+ years of experience in a UX Research role, preferably with experience working within healthcare or a similarly complex domain
• Relevant degree preferred (Human-Computer Interaction, Psychology, Sociology, Communication, Information Science); advanced degree desired. Extensive experience may be substituted for education
• Proven expertise in a variety of research methods including usability testing, ethnographic studies, interviews, surveys, and data analysis
• Strong analytical skills to interpret findings, identify trends, and generate actionable insights
• Exceptional storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders
• Ability to prioritize and manage multiple research projects in a fast-paced, evolving environment
• Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to work autonomously
• Experience with UX research tools and software (e.g., UserTesting, Maze, Dovetail, etc.)

Responsibilities

• Drive Strategic and Actionable Product Insights: Develop a deep understanding of our customers by identifying their needs, pain points, and opportunities through diverse research methods (qualitative, quantitative, or behavioral). Deliver research that uncovers actionable insights that guide design decisions and drives action
• Collaborate Closely with Cross-Functional Team: Partner with Designers, Product Managers, Engineers, and other business stakeholders to provide actionable insights, inform new product and feature development, validate concepts, and conduct usability testing
• Establish and Scale UX Research: Work directly with the Director of User Experience Design to establish impactful research practices and processes within the Product organization, ensuring research is embedded in the product development cycle with strategies that support long-term product visions
• Lead UX Research and Testing Activities: Strategize, create, and drive comprehensive research plans, clearly outlining research goals, hypotheses, and assumptions. Execute UX research and testing activities using qualitative research methodologies to validate new experiences and improvements of existing experiences
• Present Insights and Recommendations: Effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to drive customer-centric decision-making

Preferred Qualifications

• Comfortability with qualitative and market research methodologies
• Experience with healthcare IT systems such as EHRs/EMRs, patient portals, or clinical workflows
• Experience collaborating in a cross-functional team, especially in an Agile environment
• Familiarity with HIPAA regulations or other healthcare privacy and security requirements
• Knowledge of Figma or similar design tools

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave