Senior UX Researcher

Summary

Join Fetch Rewards as a Senior UX Researcher and lead research initiatives that measurably improve people's lives. You will be the sole researcher working across product design and product management teams, driving large strategic initiatives and mentoring colleagues. You'll partner with various teams, conduct user research, and create actionable insights. The ideal candidate possesses 5+ years of relevant experience, expertise in various research methods, and the ability to work effectively in a fast-paced startup environment. Fetch offers a competitive compensation package, including a base salary of $153,000-177,000, equity, comprehensive benefits, and a flexible work environment.

Requirements

• 5+ years of relevant research experience
• Experience with creating and running in-house user panels
• Experience conducting research for consumer-facing products
• Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced startup environment
• Ability to break down complex issues into easily understood insights presented as shareouts for diverse audiences
• A knack for interpreting and understanding research biases
• Experience running a solo research practice while coaching product designers on best practices
• Previous product design or product management experience
• Experience creating surveys, conducting user interviews, and running usability tests

Responsibilities

• Partner with the product design team on research strategy, creating actionable insights, usability studies, and moderated studies
• Become acquainted with the consumer design team’s research needs and help develop a research strategy
• Routinely gather actionable insights for product managers and product designers to utilize
• Own the research schedule and launch weekly studies
• Partner with data stakeholders to combine internal quantitative with qualitative research to tell cohesive stories to move teams and the product forward
• Educate stakeholders on research best practices, especially those without a dedicated designer or product manager
• Create a user panel and strategy for how to best utilize these users
• Contribute to a long-term vision of scaling research at Fetch
• Own the research vision for product at Fetch in collaboration with product managers, designers, and the marketing team
• Identify gaps in Collective roadmaps that research can guide
• Coach product managers and designers across many collectives; you will have created a well-oiled research machine
• Create a high-functioning research practice for both the enterprise and consumer product and design teams

Benefits

• Base salary range: $153,000-177,000
• Equity in Fetch
• 401k Match: Dollar-for-dollar match up to 4%
• Comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US