Senior UX Researcher

Summary

Join Wealth.com, a leading estate planning platform, as a Senior User Experience Researcher. You will lead research initiatives shaping product development and user-centered design. Using generative and evaluative research methods, you will deeply understand user needs and collaborate with cross-functional teams. The ideal candidate is passionate about uncovering user insights through various research techniques and translating findings into actionable recommendations. This role requires 7+ years of UX research experience and a related degree. Wealth.com offers a collaborative and supportive work environment.

Requirements

• 7+ years of experience in UX research, with a strong focus on both generative and evaluative research methods
• Proven expertise in usability testing, surveys, persona development, and user journey mapping
• Strong knowledge of qualitative and quantitative research methods, data collection, and analysis tools (e.g., user interviews, surveys, data analytics platforms, usability testing platforms)
• Experience working in a fast-paced Agile product development environment, collaborating with cross-functional teams
• Excellent communication skills with the ability to present complex research findings to stakeholders in a clear and compelling manner
• Proven track record of translating research insights into design recommendations and product strategies
• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or a related field

Responsibilities

• Lead and Conduct Research: Use a variety of research methods (both qualitative and quantitative) such as generative research (e.g., field studies, interviews, ethnography) to uncover new opportunities and evaluative research (e.g., usability testing, A/B testing, surveys) to assess product effectiveness
• Develop and Execute Research Plans: Collaborate with stakeholders to define research questions, scope, and objectives. Plan, design, and execute studies, leveraging methods like surveys, card sorting, and contextual inquiry
• Usability Testing: Conduct usability testing for prototypes and existing products to identify pain points and areas of improvement. Work closely with the design team to iterate on designs based on findings
• Persona Development: Create and maintain detailed user personas based on research findings to guide the design and product development process
• User Journey Mapping: Develop user journey maps and experience blueprints to illustrate the current and future state of user experiences, highlighting areas of friction and opportunities for enhancement
• Data Analysis & Synthesis: Analyze qualitative and quantitative data to identify patterns, trends, and insights. Present actionable insights in a clear and compelling way to various stakeholders
• Stakeholder Collaboration: Work closely with Product, Design, Engineering, and Marketing teams to ensure research findings are integrated into product roadmaps, design decisions, and overall strategy

Preferred Qualifications

• Experience with tools such as Optimal Workshop, UserTesting, Qualtrics, or similar platforms
• Previous experience in a fast-paced, product-driven environment
• Familiarity with UX/UI design tools like Figma, Sketch, or Adobe XD

Benefits

$140,000 - $160,000 a year