Senior UX Writer

Summary

Join KAYAK as a Senior UX Writer (contractor, remote) to craft compelling travel experiences through language. You will work with Product Marketing & UX teams to create and optimize product copy for web, app, and email, focusing on features like Trips, Explore, Flex Dates, and Price Alerts. Responsibilities include supporting onboarding flows, experimenting with messaging, and collaborating across teams. The ideal candidate has 5+ years of UX writing experience, native English fluency, a strong portfolio, and experience with data and A/B testing. Bonus points for experience with Figma, Jira, Slack, and CMS. This is a part-time (10-20 hours/week) remote position with potential for increased hours.

Requirements

• 5+ years of proven experience in UX writing or product content design
• Native-level fluency in English
• Can adhere and align writing with an established brand tone of voice
• A portfolio that shows smart, user-centered copy across digital platforms
• Strong systems thinker - you know how to scale messaging with documentation
• Comfortable working with data, A/B tests, and UX research insights and crafting easily-followed measurement tracking for results
• Clear communicator and natural collaborator
• Self-directed, remote-ready, and good with async workflows
• Available for 10-20 hours per week with the ability to increase

Responsibilities

• Work mainly with our Product Marketing & UX teams
• Craft and optimize product copy: Write thoughtful, traveler-first messaging across web, app, and email, keeping tone, clarity, and consistency top of mind. Focus areas might include features like Trips, Explore, Flex Dates, and Price Alerts
• Support onboarding and education flows: Help guide new travelers through features with tooltips, modals, and walkthrough copy that’s as useful as it is human
• Experiment and test: Partner with product marketing and UX research to explore new ways of saying things - and measure what works best
• Collaborate across teams: Work alongside Designers, PMs, Brand, and Localization teams to make sure our messaging travels well (literally and figuratively)
• Onboarding messages for the KAYAK Trips feature (calendar sync, notifications, etc.)
• Rewriting the Explore or Flex Dates copy to better highlight the value and adhere to KAYAK style
• Helping evaluate user benefits for products in a qualitative measure and structuring benefit priorities
• Helping build a scalable messaging library to keep our copy consistent and efficient

Preferred Qualifications

• Experience in travel, e-commerce, or data-rich products is a plus
• Bonus points if you’ve used Figma, Jira, Slack, a CMS, or localization tools