Senior Technical Writer

Summary

Join Zuora's Technical Documentation team in Chennai, India, and contribute to the success of our customers by creating high-quality online documentation for our cloud-based software. As a technical writer, you will research, write, and maintain documentation, becoming a product expert. You will collaborate with various teams, articulate documentation needs, and lead initiatives to enhance the team's effectiveness. This role requires 6+ years of technical writing experience, excellent English communication skills, strong project management abilities, and experience with structured XML (DITA). The ideal candidate will also possess a passion for technology and a desire for continuous learning. Zuora offers competitive compensation, benefits, and a flexible work environment.

Requirements

• 6+ years of technical writing experience. We will also consider related experience
• Excellent spoken and written English. All of our documentation is written in English
• Great project management skills and knowledge of technical writing best practices
• Experience authoring in structured XML (DITA)
• Experience leading or mentoring other technical writers
• The ability to manage competing priorities in a fast-paced environment
• A passion for technology and a desire to learn. You will learn something new every day!

Responsibilities

• Research, write, and maintain high-quality online documentation
• Become an expert on our products from both a technical and business standpoint
• Work independently and manage your own projects while building relationships across Zuora
• Collaborate closely with product managers, software engineers, customer support agents, and other technical writers
• Articulate the documentation needs of our customers, strategic partners, and internal users
• Lead initiatives to enhance the effectiveness and influence of the Technical Documentation team

Preferred Qualifications

• A strong technical background, such as a degree in Computer Science or a related subject
• Knowledge of accounting, finance, billing, payments, or another business function
• Experience using and documenting REST APIs
• Experience using web authoring tools and content management systems
• Experience of UX writing, content strategy, or information architecture
• Experience with the Agile software development process

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing