Senior UX/UI Designer

Summary

Join MoCaFi's Product team as a Senior UX/UI Designer for a 9-month contract (with possible extension) to design, develop, and maintain client and web enrollment portals. You will lead the design process, conduct user research, and collaborate with cross-functional teams. The role requires strong UX/UI skills, experience with design tools, and knowledge of web accessibility standards. This remote (or hybrid NYC) position offers a competitive hourly rate and a supportive, inclusive work environment with flexible time off.

Requirements

• Bachelor’s Degree in Human Centered Design and/or seven (7) years of experience, preferably in a startup environment
• 5+ years of design experience using Figma
• 5+ years leading and developing a team
• Knowledge of responsive design, user-centered design, interaction design, and UI/UX principles
• Knowledge of web accessibility standards, HTML, CSS, Bootstrap, and JavaScript
• Experience with Scrum Agile development process
• Proficiency in Adobe Creative Suite, Sketch, Figma, FigJam, Miro, Visio, or similar tools
• Proficiency in Confluence, JIRA, or similar project management tracking system
• Strong portfolio showcasing your design process and thinking
• Must be permanently located and authorized to work in the United States

Responsibilities

• Design and develop the user interface (UI) for our client portals that allow clients to securely log in and view the status of the program and enroll new users
• Lead the design process for portals from end-to-end
• Design Lo-Fi & Hi-Fi comps and prototypes for optimal user engagement
• Conduct research, testing, and design thinking activities to understand customer and client needs
• Develop Information Architecture, navigation, labeling, and search functions
• Ensure consistency in design and adherence to brand guidelines
• Gather and understand business requirements, legal impacts, and KPIs to deliver and measure success
• Lead Design Thinking and collaboration activities, which include but aren’t limited to Service Blueprints, Customer Journeys, Personas, workflows, whiteboarding, card sorting, etc
• Present design progress and gain stakeholder buy-in
• Collaborate with Content Designers, Marketing, and Legal to ensure designs are compliant and consistent across various platforms and materials
• Work closely with Product Managers, Data & Analytics, and the Fraud team to define, validate, and plan the portal's development, ensuring it's flexible and scalable to meet future business needs
• Facilitate decision-making between business stakeholders and development teams
• Conduct concept, usability, and A/B testing to improve portal performance
• Create new design components and provide ongoing portal support
• Manage competing priorities and ensure deadlines are met
• Apply visual accessibility standards like contrast, font sizes, etc… to portal designs
• Stay updated on the latest UX trends, techniques, and technologies

Benefits

• An empowering workplace that values initiative and critical thinking
• Work on achieving our financial inclusion mission
• A supportive and inclusive culture: recognizes contributions and celebrates wins
• A welcoming environment that appreciates your bringing your entire self to work
• Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed