Senior Voice Engineer

Summary

Join NICE as a Voice Engineer and ensure the seamless operation of our voice network. This remote position in Germany requires expertise in VoIP, SIP, and traditional telephony. You will troubleshoot, maintain, and expand the network, supporting customers and collaborating with various teams. Lead infrastructure projects, act as a subject matter expert, and design enterprise-wide solutions. This role demands strong problem-solving skills, teamwork, and the ability to thrive in a dynamic environment. The ideal candidate possesses extensive experience in telecommunications and advanced knowledge of relevant technologies.

Requirements

• Possess a Bachelor’s degree in Telecommunications or a related field, or equivalent work experience
• Have 5+ years of experience in telecommunications
• Possess expert-level knowledge of VoIP and SIP protocols
• Have expert-level experience with Session Border Controllers in carrier-grade environments
• Possess advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes
• Have a strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability
• Be proficient with network sniffer technologies and capture tools (e.g., Wireshark, Empirix)
• Be familiar with network monitoring and management systems
• Possess command-line knowledge of UNIX/Linux operating systems
• Have experience with trouble ticket systems such as Remedy or ServiceNow
• Possess knowledge of WebRTC, TLS, and SRTP protocols
• Have a solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.)
• Possess excellent communication and teamwork skills
• Be a self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments
• Have flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule

Responsibilities

• Lead Voice infrastructure projects, serving as the Subject Matter Expert
• Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams
• Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions
• Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network
• Apply hands-on expertise in proof-of-concepts and new initiatives
• Perform routine maintenance of voice network infrastructure
• Collaborate with other teams to resolve escalated issues
• Configure Ribbon Communications and AudioCodes telephony systems and SBCs
• Plan and implement disaster recovery strategies
• Monitors and responds to network troubles, outages, and events
• Support a flexible schedule and on-call services
• Work occasional nights, evenings, and weekends
• Function in a high-stress environment
• Be a self-starter, self-sufficient and independent
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
• Train and mentor junior team members
• Adhere to the company Code of Ethics, policies, and procedures
• Communicate effectively and professionally with internal and external stakeholders

Preferred Qualifications

• Be familiar with Microsoft Teams telephony
• Have an understanding of Ribbon Communications Application Servers
• Possess knowledge of Stir/Shaken standards
• Be familiar with BroadSoft (Cisco) systems
• Possess UNIX/Linux administration skills
• Have an understanding of contact center environments
• Possess knowledge of call recording technologies (e.g., SIPREC)
• Be proficient in Ribbon Analytics
• Possess advanced knowledge of MS Office Suite
• Have Ribbon or AudioCodes accreditation
• Have experience with Poly (HP) telephones
• Possess knowledge of Bria/Counterpath/Alianza softphones
• Possess scripting or automation skills for repetitive processes
• Have experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC)

Benefits

Remote work