Account Operations Assistant

Summary

Join Outliant, a fully-remote digital product development company, as an Account Operations Assistant supporting the SEO team. You will provide administrative and operational support, manage client inquiries, and maintain business listings across various platforms. Responsibilities include ticket monitoring, Google Business Profile management, and team communication. The role requires 1-2 years of administrative experience, strong organizational skills, and excellent communication. Benefits include unlimited PTO, non-working holidays, pro-rated 13th-month bonuses (in select regions), salary increases, performance-based bonuses, referral bonuses, and continuous learning support.

Requirements

• Minimum of 1-2 years of experience in an administrative role, preferably in digital marketing or SEO environment
• Strong organizational skills with the ability to prioritize tasks effectively and manage multiple deadlines
• Previous experience in customer service or client-facing roles
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members
• Proficiency in project management tools and office productivity software
• Basic understanding of SEO concepts and platforms such as Google Business Profile, Apple Maps, and directory listings
• Detail-oriented approach with a commitment to accuracy and quality in all tasks
• Problem-solving mindset with the ability to troubleshoot basic issues independently
• Adaptability and willingness to learn new tools and processes as needed

Responsibilities

• Ticket Monitoring and Sorting: Track, categorize, and prioritize incoming SEO-related tickets in our project management system ClickUp, ensuring they're routed to the appropriate team members for timely resolution
• Customer Service: Handle email correspondence with franchisees via HelpScout, etc. addressing primarily SEO-related as well as other inquiries and concerns with professionalism and clarity
• Google Business Profile Management: Process and implement updates to Google Business Profiles, including business information, hours, photos, and responding to reviews
• Apple Maps Management: Ensure business listings are accurate and up-to-date on Apple Maps, processing necessary changes and verifications
• Team Communication: Keep the SEO team informed of requirements, deadlines, and client expectations, facilitating clear communication across all channels such as Slack
• Directory Listing Management: Maintain consistency across various business directories and citation sources to support local SEO efforts
• SEO Data Organization: Organize and maintain SEO data, reports, and documentation in a structured and accessible manner
• Basic SEO Tasks: Assist with keyword tracking, generating regular reports, and basic on-page optimization tasks under supervision
• Administrative Support: Provide general administrative support to the team leaders, including calendar management, meeting coordination, and document preparation
• Process Improvement: Identify opportunities to streamline administrative processes and improve efficiency within the SEO department

Preferred Qualifications

• Experience with tools like Google Search Console, Google Analytics, Looker Studio, or Semrush, as well as citation and listing management platforms such as Yext, Ahrefs, or BrightLocal
• Experience working with franchisees or multi-location businesses
• Knowledge of content management systems (WordPress, etc.)

Benefits

• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Salary increases and performance-based bonuses
• Referral bonuses
• Continuous learning support
• Fun and casual work environment
• Employee engagement activities and virtual gatherings