Service Business Development Manager

Summary

Join Rittal North America as a Service Business Development Manager and contribute to our innovative approach to engineering. You will be responsible for generating new service business opportunities by analyzing leads, researching potential customers, and developing customer solutions. This role requires developing and selling service offerings, establishing new business relationships, and managing service project scopes and costs. Success in this position involves exceeding KPI metrics, providing sales forecasts, and partnering with sales teams. The ideal candidate possesses a bachelor's degree or equivalent experience, along with relevant sales experience and proficiency in CRM tools. Rittal offers the benefits of a growing international company.

Requirements

• Bachelor's degree in related discipline or equivalent experience
• 3-5 years related experience
• Professional appearance, customer oriented, negotiation skills, and flexibility

Responsibilities

• Develop and sales of service offerings related to Rittal products
• Establish new business relationships via cold calls, presentations, and following up on leads for new business
• Gain a detailed understanding of the customer’s needs as related to the products or services being sold
• Develop customer solutions, focusing on service offerings
• Document service project scope and objectives, involving all stakeholders
• Manage changes to the service project scope and costs
• Participate in onsite/offsite customer visits as needed
• Attain or exceed KPI metrics that are set for the position. Enter and analyze data in CRM software as required
• Provide forecasts and overall service sales strategy for assigned region
• Prepare cost reports, inspection reports, and customer correspondence
• Partner effectively with the Rittal and distribution partner sales teams to achieve regional goals
• Maintain an in-depth understanding of Rittal products, markets, applications, and distributor models
• Communicate opportunities, issues, and trends to management

Preferred Qualifications

• Prior experience in outside sales and/or service sales
• Experience using customer relationship management tools
• Moderate to advanced knowledge of Microsoft Office and SAP R/3
• Project management experience
• Willingness to travel 25-50%