Service Coordinator

Summary

Join National Power, LLC as a Service Coordinator! This hybrid role allows for remote work and involves scheduling and dispatching workers, equipment, and vehicles for installations, service, and emergency repairs. You will communicate with customers, monitor personnel and equipment, manage work orders using Microsoft Dynamics 365, and ensure timely invoicing. The position requires strong customer service skills, problem-solving abilities, and experience in service dispatching. A high school diploma is required, and a background check and drug screen are necessary.

Requirements

• HS Diploma
• 3–5 years of experience in service dispatching
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications; preferably Excel
• Criminal background check and pre-employment drug screen

Responsibilities

• Schedule and dispatch workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone
• Confer with customers to address questions, problems, and requests for service or equipment. Escalate to Service Operations or Field Service Manager as necessary
• Monitor personnel or equipment locations and utilization to coordinate service and schedules
• Receive or prepare work orders using Microsoft Dynamics 365 software
• Compile data on work performed and create invoices to send to customers
• Ensure customers receive invoices in a timely manner
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Prepare daily work and run schedules
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications and communicate job requirements to field personnel
• Track open tickets to ensure timely completion and communicate status to customer
• Arrange for necessary repairs to restore service and schedule these repairs
• Conduct and participate in department meetings as necessary
• Communicate process improvement opportunities
• Serve as the point of contact working with internal and external customers to resolve issues timely and professionally

Preferred Qualifications

• Some college
• Supervisory experience
• Experience with ERP systems (i.e., Microsoft Dynamics 365)
• Good attitude, strong customer service skills, detail-oriented
• Ability to remain cool under pressure in a fast-paced work environment
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations
• Problem-solving skills, dependability, ability to follow instructions, take responsibility for own actions, and keep commitments
• Good attendance and punctuality
• Good judgment; willingness to make decisions; ability to support and explain reasoning for decisions; ability to include appropriate people in decision-making process; ability to make timely decisions

Benefits

Hybrid position with the ability to work from home