Service Delivery Manager

Summary

Join Astronomer as a Service Delivery Manager (SDM) and bridge the gap between clients and internal teams to ensure seamless solution delivery. You will drive customer success using your technical expertise in Astronomer Airflow and project management skills. This role blends strategic client relationship management, operational excellence, and technical know-how to deliver measurable results and enhance client satisfaction. You'll manage end-to-end solution delivery, build strong client relationships, conduct regular reviews, and monitor service performance. The position requires a Bachelor's degree in a related field and proven experience in service delivery management or a similar role. Astronomer offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience in service delivery management, customer success, or a related role
• Demonstrated success managing software deployments or data-related projects
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts
• Strong problem-solving skills and proactive mindset

Responsibilities

• Manage end-to-end delivery of solutions, ensuring alignment with client needs and contractual agreements
• Build strong relationships with key stakeholders, advocating for their organizational needs
• Conduct regular client reviews to assess satisfaction, identify new opportunities, and promote value-driven solutions
• Monitor and report on service performance metrics, implementing improvements to enhance quality and efficiency
• Collaborate with internal teams to troubleshoot and resolve technical issues effectively
• Stay abreast of Airflow-related advancements to provide cutting-edge insights to customers
• Oversee project scope, timelines, and deliverables, ensuring successful execution and delivery
• Coordinate cross-functional teams to align solutions with client objectives
• Proactively manage risks and resolve escalations, ensuring smooth project completion
• Identify opportunities for process improvement and service expansion
• Regularly communicate client success stories and metrics to leadership

Preferred Qualifications

• 5+ years in customer-facing or consulting roles
• Familiar with cloud-native architectures (e.g., Snowflake, Databricks, or similar technologies)
• Certifications in project management (e.g., ITIL, PMP, PRINCE2) or relevant technical domains
• Awareness of Astronomer Airflow or similar data orchestration tools

Benefits

• The estimated salary for this role ranges from $130,000 - $160,000 based on leveling and geography, along with an equity component and a comprehensive benefits package
• #LI-Remote