Amber Labs is hiring a
Service Design Transition Manager, Remote - United Kingdom

Summary

The Service Design Transition Manager at Amber Labs will shape service offerings for clients, collaborate with internal and external stakeholders, and utilize ITIL 3/4 best practices. The role requires a Bachelor's degree or equivalent practical experience, at least 5 years of experience in service design, proficiency in agile and waterfall project delivery methodologies, and knowledge of GDS standards, ITSM, ITOM, and ServiceNow. Benefits include flexible work environment, private medical insurance, company pension plan, annual leave, Perkbox access, employee referral program, career advancement opportunities, choice of device, and a commitment to diversity and inclusion.

Requirements

• Bachelor's degree in [relevant field] or equivalent practical experience
• Extensive experience (at least 5 years) in a Service Design Transition Management role, with exposure to various projects in both private and public sectors
• Proficiency in both agile and waterfall project delivery methodologies
• Strong understanding of ITIL 3/4 beyond foundational level
• Familiarity with Government Digital Service (GDS) standards for service design and delivery
• In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow
• Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space
• Excellent communication skills and ability to collaborate effectively with cross-functional teams
• Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment

Responsibilities

• Collaborate with clients to understand their requirements and translate them into comprehensive service designs
• Design service offerings to ensure accessibility, fulfillment, and support for end users
• Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains
• Employ a combination of agile and waterfall project delivery methods to meet project requirements
• Adhere to the Government Digital Service (GDS) standards for service design and delivery
• Utilize ITIL 3/4 best practices to enhance service delivery processes

Benefits

• Join a rapidly expanding startup where personal growth is a part of our DNA
• Benefit from a flexible work environment focused on deliverable outcomes
• Receive private medical insurance through Aviva
• Enjoy the benefits of a company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Participate in a generous employee referral program
• A highly collaborative and collegial environment with opportunities for career advancement
• Be encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac