Service Desk Engineer

Summary

Join Stitch Fix's dynamic Tools and Platform (TAP) team as an L2 Service Desk Engineer, reporting directly to the Manager. This critical role requires strong technical skills in Identity and Access Management, utilizing platforms like OKTA, Google Workplace, and Atlassian, along with experience in Rest API and IaC using Terraform. You will provide L2/L3 service delivery support, resolving advanced technology service issues for both business and technology employees. The ideal candidate possesses deep technical knowledge, strong customer delivery skills, and a client-first mentality. This position offers opportunities for deeper learning, specialized experience, and direct impact on customer experience. You will learn new technologies and further develop your technical skills within a highly collaborative team.

Requirements

• You are a strong technologist with 5+ years in IT Systems, Identity and Access Management, Technology Tools and Services
• You have a Bachelor’s degree in Information Technology, Computer Science, or a related field
• You have strong analytical and problem-solving skills
• You have outstanding communication skills and the ability to lead with empathy

Responsibilities

• Assist with L2/L3 service delivery support and assist both business and technology employees to quickly resolve advanced technology service issues
• Possess deep technical knowledge and utilize strong customer delivery skills to resolve complex technical problems and provide an outstanding user experience

Benefits

• This role will receive a competitive salary, benefits, and equity
• The position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance
• In addition, the position is eligible for medical, dental, vision, and other benefits