IT Service Desk Analyst

Summary

Join D-ploy, an IT and Engineering Solutions company with EMEA and USA operations, as a Dutch-speaking IT Service Desk Analyst! Based anywhere in the EU, you will provide first-level technical support, troubleshoot hardware and software issues, and document problems. You will collaborate with teams, improve processes, and consult with experts. This role requires fluency in Dutch and English, strong problem-solving skills, and excellent communication. Enjoy flexible working conditions, generous vacation time, and various benefits including meal vouchers, wellness contributions, and professional development opportunities.

Requirements

• Fluent Dutch and English
• Candidates have to declare Criminal record extract not older than three months
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First level technical support
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear

Preferred Qualifications

• French is a plus
• Technical skills are a plus

Benefits

• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits