Remote Service Desk Level I Analyst

Summary

Join Staffmark as a Service Desk Analyst to work onsite at Taco Bell's corporate headquarters in the Restaurant Support Center Service Desk. This is a temp-to-hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year.

Requirements

• Help Desk/Technical Support experience (0-3 years)
• Ability to type a minimum of 35 WPM
• Strong verbal and written communication skills
• Must be organized with the ability to multitask
• Possess a strong technical aptitude
• Ability to troubleshoot along with the end user by simplifying technical language

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems
• Troubleshoot first level calls as volume dictates
• All troubleshooting is completed remote; 90% via phone, 10% via email and chat support
• Defuse confrontational calls
• Perform remote dial-in connection to resolve issues
• Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)
• Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations
• Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion
• Install, modify, and repair computer hardware and software
• Install computer peripherals for users

Benefits

Temp-to-hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year