Service Inside Account Manager

Summary

Join Extreme Networks, a global leader in cloud-driven networking solutions, and become part of a dynamic sales team! We are seeking a motivated Manager/Lead ISR to lead and motivate a team focused on service revenue generation. This role involves managing service contracts, renewals, and upselling services to a targeted territory. Success requires strong communication, consultative sales skills, and experience in service sales. The ideal candidate will possess strong Salesforce and Excel skills and a passion for achieving sales quotas. Extreme Networks offers a collaborative and fast-paced work environment.

Requirements

• Strong telephone communications skills comfortable calling on clients at the CXO level and beyond
• Should have a desire to pursue a career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• Service Sales experience required
• Experience with SalesForce.com is required
• Strong Microsoft Excel skills required
• Strong verbal and written skills in English
• Team player
• Up to 5% travel requirement

Responsibilities

• Lead and motivate the team
• Responsible for the team's quote quality, managing incoming requests/escalations within SLA's and on time proactive quoting
• Attain monthly/quarterly/annual quota on assigned region/territory
• Provide weekly forecasting/commit input to regional service sales team; maintain SalesForce hygiene
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests and ensure Serial numbers and RMA's are accurately selected
• Manage service contracts/renewals for customers in assigned range/region/territory
• Manage service sales campaigns and promotions for assigned range/region/territory
• Chase service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally
• Spot product upsell opportunities and work with the product account team
• Work with internal teams to guard data integrity and manage service orders
• Create and provide targeted presentations for internal and external audience (i.e. customer meetings)
• Attend and provide input for quarterly business reviews with the region/territory management
• Develop and execute service sales strategies for the assigned region/territory to increase service revenue

Preferred Qualifications

• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Other languages are a bonus
• Possess energetic and enthusiastic demeanor