Enterprise Account Manager

Summary

Join OpenTable, a leading hospitality technology company, as an Enterprise Account Manager! Manage a portfolio of premium restaurant groups, focusing on client retention, satisfaction, and maximizing OpenTable service utilization. Build strong relationships with decision-makers, conduct business reviews, and deliver tailored training. Act as a trusted advisor, resolving issues and gathering feedback to improve products. Contribute to account management strategies, drive revenue growth, and leverage data-driven insights to optimize restaurant operations. This role requires strong account management and restaurant industry experience, excellent communication and collaboration skills, and a passion for the hospitality sector. OpenTable offers a welcoming and inclusive environment with various benefits.

Requirements

• 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred)
• Proven expertise in consultative selling/account management and a deep understanding of restaurant operations
• Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes
• Strong aptitude for data-driven decision-making and providing actionable insights
• Exceptional organizational, time management, and cross-departmental collaboration skills
• Thrives in unstructured, entrepreneurial environments

Responsibilities

• Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor
• Serve as a liaison between clients and internal departments to address and resolve issues
• Lead client retention efforts, overcoming objections and ensuring customer satisfaction
• Deliver tailored product and service presentations, both in-person and online
• Educate clients on industry trends and provide innovative business insights
• Provide data and reports to help clients optimize their operations
• Meet and exceed retention and revenue goals on a monthly and quarterly basis
• Conduct timely follow-ups to ensure satisfaction and continuous engagement
• Maintain detailed knowledge of OpenTable solutions and document client communications
• Share market feedback with Product and Marketing teams to influence future developments
• Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed
• Travel 30–50%, depending on location, to engage with clients

Preferred Qualifications

• Experience with CRM solutions like Salesforce
• Familiarity with OpenTable software and/or restaurant table management software

Benefits

• Generous paid vacation
• Day off on your birthday
• Company-matched retirement plans
• Company-wide week off each year
• Work from (almost) anywhere policy
• Health, dental, and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Company-paid therapy sessions through SpringHealth
• Paid Volunteer Time
• Universal Paid Parental Leave
• Annual cash bonus
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave and benefits