Account Manager

Summary

Join Mintel's dynamic team in Thailand as an Account Manager! You'll nurture and grow a portfolio of accounts, ensuring commercial success for the market by working with leading FMCG brands. Leverage Mintel's market-leading data and insights to support client objectives, achieving industry-leading renewal rates. This role requires strong communication, strategic thinking, and a client-focused approach. You will be responsible for building relationships, identifying new revenue streams, and delivering creative business solutions. The position offers a collaborative culture, flexible work arrangements, and various employee benefits.

Requirements

• Be client-obsessed: Live for your clients, know their businesses inside out from strategic objectives to organisational structures. Network at the highest possible levels across your portfolio to ensure there is appropriate executive level engagement
• Be commercially-minded: Have a proven track record of delivering return on investment and achieving sales targets by easily identifying potential growth opportunities and successfully demonstrating the value Mintel data can provide
• Be self-directed: Take initiative to solve problems and uncover opportunities, and be eager to take ownership and accountability for the success of your team and client portfolio
• Be data-driven: Understand how to leverage the power of data and forward-looking metrics to drive better performance results for your clients
• Be people smart: Be able to easily adapt to different personalities and levels within an organization
• Be committed to personal growth: Be committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set
• Be naturally curious: Be naturally inquisitive and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals
• Be humble: Be humble, yet confident. Willingly admit when you need help, and know how and when to utilize the resources and people around you. Be willing to share your own knowledge for the benefit of the team
• Be a creative problem-solver: Be able to identify complex problems based on a broad range of factors. Be able to develop and implement optimal solutions. Establish key results, track learnings and embrace continuous improvement
• Be a collaborator: Be a team player who is focused on the broader good and the success of the organization. Be comfortable providing and receiving feedback, so that we are all able to continuously learn & improve, together

Responsibilities

• Become a product expert. Develop an in-depth understanding of Mintel products and services to be able to articulate best use cases across categories or industries
• Work closely with our Client Success, Analyst and Consulting teams. Partner with and work closely with other cross-functional teams to ensure growth of accounts in Thailand while delivering ROI on subscription services
• Grow existing account relationships. Across a portfolio of accounts, use your excellent communication skills, strong follow-up and sharp attention to detail to enhance your existing relationships
• Build a pipeline. Leverage your current client relationships to grow their investment in Mintel products, growing their business and ours
• Identify new champions and revenue streams by networking throughout assigned accounts and by leveraging contacts throughout the industry
• Deliver Creative Business Solutions. Ensure clients are getting the most out of the data. Prove ROI on a monthly or quarterly basis to aid in retention of business
• Negotiate and close contracts. Deliver industry-leading renewal rates and own the strategy and pricing of local key accounts, inclusive of growth and service plans
• Forecast: Deliver accurate and up-to-date forecasts to sales management
• Lead with insight. Use insight to demonstrate value to our clients, supporting their business decisions and growing
• Demonstrate Expertise in CPG. Ensure you are constantly on the pulse of what is happening within the consumer packaged goods and market research industries

Benefits

• A culture that supports true collaboration whilst embracing remote working
• Flexible start and end times
• Blended (office/home) approach to work
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Social events, both within the department and across the company
• Generous annual leave and wider circle employee benefits
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives)
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable)
• Mental health and wellbeing support via Modern Health App
• Beautifully designed offices foster collaboration and fun