Remote Professional Services Lead

Summary

Join a passionate, remote-first team as the Professional Services Lead and build and lead Pragma’s Professional Services Organization. In this role, you will have a significant impact on how game studios build their games by providing expert technical guidance while shaping the success of our professional services team.

Requirements

• Technical expertise in game development
• 4+ years experience in client services, consulting, or professional services, preferably in the gaming industry
• Demonstrated experience managing a team in a project or professional services environment, with a track record of delivery results
• Prior experience managing staff in a project or professional services environment

Responsibilities

• Build and lead the Professional Services team, providing coaching and professional development
• Participate in consulting projects as a senior resource (Engagement Manager, Project Manager)
• Manage resource planning, cross-company visibility, and profitability for professional services through direct project management and for monitoring projects under your team’s responsibility
• Collaborate with the sales team to scope projects, provide thought leadership, and engage with potential clients
• Monitor and message internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance
• Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction
• Gather feedback and best practices from client engagements to improve and refine Pragma’s Service Offerings

Benefits

• A remote-first work environment with semi-annual in-person meetups
• Competitive pay
• 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
• 401(k) retirement plan with company match
• Flexible vacation
• Remote friendly perks
• Paid family care leaves
• Long term and short term disability