Remote Services Sales Lead

Summary

Join us as an integral member of the CX operations team, driving services sales to gather requirements, scope, and price Ridgeline implementations. You will play a critical role in enabling and accelerating SaaS subscription sales, working closely with the Business Development team to ensure success.

Responsibilities

• Collaborate with Solutions Consultants and Sales in problem-solving to support deal closure on behalf of Customer Experience
• Understand the competitive landscape and prospect needs so you can effectively position and differentiate the value of our deployment methodology and Customer Experience services
• Provide leadership and expertise in the creation, implementation, and stewardship of new processes to enhance cross-functional workflows and drive operational efficiency in services sales
• Act as an internal and external champion for Ridgeline's Customer Experience services, driving awareness and adoption throughout the sales cycle and post-sale engagements
• Cross-collaborate effectively with internal teams, such as legal, finance, and product, to ensure seamless service delivery and customer satisfaction of deals
• Present the Ridgeline Customer Experience overview and conduct services engagement sessions
• Articulate Ridgeline’s product configuration and technical services, such as data migration and integration development, to prospects in the sales cycle
• Conduct sessions with prospects to determine timelines and effort to implement Ridgeline
• Effectively price implementations based on identified requirements from discovery and understand the impact of pricing on services margins across several deals
• Partner with sales to propose high level implementation timelines for deployment for each deal
• Partner with Alliances to bridge relationships with partner firms when necessary and determine when partner services are needed
• Pre-sale and post-sale, partner with sales execs and/or relationship managers for upselling of services and outsourced operational offerings
• Participate in RFIs, RFPs, and RFQs on behalf of Customer Experience
• Write, negotiate, and close Customer Experience agreements, such as Statements of Work and other contractual documentation
• Partner with Customer Experience Operations and Head of Delivery on the hand off to Consulting teams for implementation, such as project team staffing and knowledge transfer
• Maintain accurate and timely prospect, pipeline, and services forecast data
• Understand when we can slot in new implementations as it pertains to the sales pipeline and services forecast
• Provide support for services activities and events, such as our annual customer conference