Service Manager

Summary

Join Syrve, a leading software solutions provider for cash registers and restaurant management, as a Service Manager. You will support and guide clients to maximize their use of our software, focusing on client satisfaction and technical proficiency. This role requires expertise in troubleshooting and thriving in a dynamic environment. The position offers opportunities for professional development and career growth within an international company. Syrve provides competitive benefits, including paid time off, paternity leave, health insurance, and flexible remote work options. The ideal candidate will possess strong communication skills, a customer-centric mindset, and experience in the restaurant industry.

Requirements

• Familiarity with Syrve software is a significant advantage
• Proficiency with PC or laptop setups to facilitate work
• Fluency in English (written and verbal) is essential
• Exceptional written communication skills with attention to detail
• A customer-centric mindset, committed to resolving diverse user challenges
• Eagerness to absorb and manage a large volume of technical and industry-specific information
• Demonstrated ability to thrive in a multitasking environment while maintaining efficiency

Responsibilities

• Provide expert guidance to clients on effectively utilizing software solutions
• Analyze customer needs and deliver tailored recommendations leveraging software features
• Troubleshoot and resolve client challenges related to reports, finance, accounting, inventory, purchasing, and marketing
• Diagnose and correct system configuration errors efficiently
• Monitor and ensure compliance with service level agreements (SLAs)

Preferred Qualifications

• Experience in the restaurant industry is highly desirable
• Russian language skills are a strong plus
• Proactive and solution-oriented approach to client needs
• High adaptability to dynamic work environments and customer demands

Benefits

• Opportunities for professional development and career growth
• Competitive paid time off and paternity leave
• The chance to work in an international company with a diverse team
• Compensation for English language course
• Comprehensive health insurance coverage
• Flexible remote work options