Field Service Technician

Summary

Join our team as a customer support specialist and project lead for Sharpsmart services. You will provide on-site and remote support, manage service cases, and plan logistics. Responsibilities include training clinical teams, analyzing data, optimizing inventory, and ensuring customer satisfaction. This role requires at least two years of customer service experience, preferably in healthcare, along with strong communication, project management, and problem-solving skills. A valid driver's license is also needed.

Requirements

• Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Project management and problem-solving ability
• Excellent communication skills (verbal, written, listening)
• Understanding of Microsoft programmes (excel, word, power point)
• Understanding of the Health Care Industry
• Valid Driver's license

Responsibilities

• Provide on-site and remote customer support for routine maintenance of services and future customer requirements
• Project lead on installation and ongoing maintenance of Sharpsmart’s services
• Manage service cases through cause, effect, analysis methods
• On-site logistics scheduling, planning and training
• Implementation training and guidance to clinical teams
• Analyse data and plan and forecast requirements for new and existing business
• Analyse and complete stock optimisation to improve contract efficiencies
• Provide customer familiarisation and handover training of contracts