ServiceNow Architect

Summary

Join LightFeather as a ServiceNow Architect in our Washington, DC team, working remotely full-time. This role centers on designing, implementing, and optimizing ServiceNow solutions for IT modernization. You will lead implementations, collaborate with cross-functional teams, develop custom applications, and integrate ServiceNow with external systems. The ideal candidate possesses extensive ServiceNow architecture expertise, strong problem-solving skills, and experience with Agile and DevOps methodologies. This position requires a Secret/Top Secret clearance (or the ability to obtain one) and US citizenship.

Requirements

• US Citizenship
• Must possess or be able to obtain a Secret/Top Secret clearance
• ServiceNow Certified System Administrator (CSA)
• Minimum of 5+ years of experience as a ServiceNow Architect or a similar role
• In-depth experience with ServiceNow integrations, custom development, and troubleshooting
• Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting
• Strong knowledge of ServiceNow data models, workflows, scripting (JavaScript), REST APIs, and proficiency in web technologies including HTML, CSS, and ServiceNow scripting capabilities
• Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability
• Strong knowledge of data security practices and integration security protocols
• Excellent communication and collaboration skills to engage effectively with both technical and non-technical stakeholders
• Strong problem-solving capabilities and a proven ability to develop innovative solutions for complex technical challenges
• Experience with Agile and DevOps methodologies
• Self-motivated, proactive, and able to work independently in a remote environment

Responsibilities

• Design and optimize scalable ServiceNow solutions that align with business and IT requirements, ensuring adherence to best practices
• Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability
• Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications
• Develop custom applications and extend ServiceNow modules, leveraging ServiceNow App Engine, Flow Designer, and scripting capabilities
• Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security
• Optimize ServiceNow workflows, manage data migrations, and enhance system performance through best practices and platform configuration
• Conduct code reviews, testing, and deployment planning to maintain high standards for reliability, scalability, and security
• Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices
• Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes
• Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform
• Troubleshoot and resolve technical issues related to ServiceNow performance and functionality
• Drive continuous improvement by staying current with ServiceNow updates and features, recommending system enhancements to align with IT modernization goals

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or equivalent certifications
• Experience with Cloud platforms (AWS, Azure) and DevOps tools (e.g., Jira, Jenkins, GitHub) is a plus

Benefits

This is a Full Time, Remote Position