ServiceNow Business Process Consultant

Summary

Join NewRocket, a leading ServiceNow partner, as a Financial Services Business Consultant and play a critical role in our expanding Financial Services Team. You will capture customer processes and desired outcomes, translating financial services needs into technical solutions. This role involves collaborating with technical teams, creating business process solutions, producing internal artifacts, and developing case studies. You will also contribute to test scripts, create documentation, and conduct demos. The ideal candidate possesses 8+ years of experience in a financial institution, understands financial services processes, and has strong communication and problem-solving skills. A Bachelor's degree in a relevant field is required, and ServiceNow certifications are preferred.

Requirements

• 8+ years of experience in a Financial Institution with exposure to front middle and back office process improvement opportunities
• Exposure to ServiceNow &/or Salesforce within a Financial Institution
• Solid understanding of financial service process within retail/business/commercial banking
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to deliver high degree of customer satisfaction
• Relationship management skills with varying levels
• Comfortable working in matrixed organization
• Comfortable working with ambiguity and change
• Bachelor's Degree in Management Information Systems, Business or Computer Science

Responsibilities

• Develop, in conjunction with technical teams, business process related solutions for customers
• Produce and maintain internal artifacts that assist with sales & delivery motions in financial services
• Creation and monitoring of business value based case studies for selected financial services client
• Partner with technical teams to conduct demos and show and tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Create detailed documentation to assist in creating requirements for implementation and training
• Addition duties as assigned

Preferred Qualifications

ServiceNow Industry Certifications