ServiceNow Business Process Consultant

Summary

Join Veracity by RGP™, a next-generation consulting firm, as a Mid-level Business Process Consultant for ITSM/ITOM Visibility. You will be part of our fast-growing ServiceNow Federal Practice team, delivering ServiceNow solutions and services to clients. This role involves leading process discovery, re-engineering, and improvement sessions, designing and deploying best-practice solutions, and ensuring high-quality deliverables. You will collaborate with clients and internal teams, contributing to continuous improvement. Success requires experience in ITSM/ITOM, ServiceNow, and management consulting, along with excellent communication and problem-solving skills. Veracity offers a flexible work environment and a comprehensive benefits package.

Requirements

• T4 Clearance Required
• 2+ years of experience in ITSM / ITOM Visibility product implementation and process consulting
• A bachelor’s degree is required
• 2+ years working with the ServiceNow platform on current releases
• 2+ years’ experience in management consulting, process design, or product management
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer centric mindset
• Experience leading / executing complex strategic and operational initiatives at large organizations
• Experience partnering with and advising executives
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
• Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
• Juggle multiple complex projects or initiatives

Preferred Qualifications

• ITIL certification
• Implementation certifications (CSA, CIS-ITSM, CIS-ITOM)
• Consulting Skills
• Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

Benefits

• Flexible work environment (remote or onsite)
• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan
• Base Pay Range $45-$55/hour W2