Remote Staff Consultant, Business Analyst - ServiceNow

Summary

Join our team at Nagarro as a ServiceNow Business Analyst and contribute to the analysis, design, and implementation of efficient business processes within the ServiceNow platform.

Requirements

• Experience: 6+ Years
• In-depth knowledge of ServiceNow platform capabilities
• Strong understanding of business process management principles and methodologies
• Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization
• Excellent analytical and problem-solving skills
• Strong project management skills
• Knowledge of ITIL and IT service management processes is desirable
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Conduct in-depth analysis of existing business processes and workflows
• Collaborate with clients, end-users, and project teams to gather business requirements
• Design and develop innovative business process solutions within the ServiceNow platform
• Create process documentation, including workflow diagrams, user stories, and functional specifications