Nagarro is hiring a
Staff Consultant (Business Analyst)

Summary

Join our team at Nagarro as a ServiceNow Business Analyst and contribute to building innovative business process solutions within the ServiceNow platform. As a key member of our team, you will work closely with stakeholders to identify pain points and inefficiencies, design efficient processes, and collaborate with clients and project teams to deliver high-quality business solutions.

Requirements

• Experience: 6+ Years
• In-depth knowledge of ServiceNow platform capabilities, including its various modules (ITSM, ITOM, HR, CSM, etc.)
• Strong understanding of business process management principles and methodologies
• Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization
• Excellent analytical and problem-solving skills, with the ability to identify process gaps and propose effective solutions
• Strong project management skills, with the ability to handle multiple priorities and meet deadlines
• Knowledge of ITIL and IT service management processes is desirable
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case
• Planning, organizing, and monitoring the project to deliver high quality business solutions
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings