Keywords Studios is hiring a
ServiceNow CMDB Manager, Remote - Philippines
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Summary
The job involves maintaining the accuracy of a Configuration Management Database (CMDB) in ServiceNow, with responsibilities including leading stakeholders, generating reports, and improving IT service management processes. The role requires 5+ years of experience in managing a CMDB in ServiceNow, a Bachelor’s degree in information technology or related field, and strong understanding of IT infrastructure and data management principles.
Requirements
- 5+ years of proven experience in managing a CMDB in ServiceNow
- Experience building CMDB in the technology industry or within technical groups within a large, global organization
- Experience with ServiceNow configuration management and Service Mapping
- A strong understanding of IT infrastructure and data management principles
- Bachelor’s degree in information technology, Computer Science, or a related field
Responsibilities
- Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes
- Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services
- Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed
- Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives
Benefits
- Opportunities for growth in global team
- Remote setup
This job is filled or no longer available
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