Keywords Studios is hiring a
ServiceNow CMDB Manager in Philippines

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ServiceNow CMDB Manager
🏢 Keywords Studios
💵 ~$135k
📍Philippines
📅 Posted on Jun 12, 2024

Summary

The job involves maintaining the accuracy of a Configuration Management Database (CMDB) in ServiceNow, with responsibilities including leading stakeholders, generating reports, and improving IT service management processes. The role requires 5+ years of experience in managing a CMDB in ServiceNow, a Bachelor’s degree in information technology or related field, and strong understanding of IT infrastructure and data management principles.

Requirements

  • 5+ years of proven experience in managing a CMDB in ServiceNow
  • Experience building CMDB in the technology industry or within technical groups within a large, global organization
  • Experience with ServiceNow configuration management and Service Mapping
  • A strong understanding of IT infrastructure and data management principles
  • Bachelor’s degree in information technology, Computer Science, or a related field

Responsibilities

  • Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes
  • Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services
  • Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed
  • Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives

Benefits

  • Opportunities for growth in global team
  • Remote setup
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