Thinkahead Consultant Psychologist Pty Ltd is hiring a
ServiceNow Developer

Summary

AHEAD is seeking a ServiceNow Developer for their remote Managed Services business. The role involves maintaining and building solutions on the internal ServiceNow instance, supporting external customers, and participating in sales calls. AHEAD values diversity and offers benefits such as paid time off, paid company holidays, and a great benefits program including maternity/paternity leave.

Requirements

• A degree in Information Technology, Computer Science or comparable experience
• ServiceNow Certified System Administrator (to current release)
• ServiceNow Certified Application Developer (to current release)
• ServiceNow scoped application development experience (to current release)
• Integrations experience
• Strongly developed communication skills
• Experience providing top-level customer service
• A passion for cutting edge technology
• Does well in a fast-paced, changing environment
• Learns quickly and adapts well to new challenges
• Enthusiastic and motivated to learn and grow

Responsibilities

• Building, deploying and maintaining solutions for AHEAD, MS on their internal ServiceNow domain-separated instance
• Integrating with AHEAD, MS tools and eBonding with customers
• Supporting external customers hosted on the AHEAD, MS ServiceNow instance
• Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
• Participating on sales calls and providing estimates for new and ongoing AHEAD, MS opportunities
• Resolving the most challenging ServiceNow technical issues for AHEAD, MS customers
• Assisting and mentoring other members of the AHEAD, MS ServiceNow team
• Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
• Managing incidents, requests, changes and associated communication
• Creating and maintaining supporting KB documentation

Preferred Qualifications

• ITIL certification (preferred)
• Domain separation experience (preferred)

Benefits

• Paid time off
• Paid company holidays
• Great benefits program including maternity/paternity leave