Remote Senior ServiceNow Developer

Summary

Join Samsung SDS America as a ServiceNow Developer to work on implementing ServiceNow technology and developing scoped applications for their 'Zero Touch Mobility' solution. Collaborate with cross-functional teams, develop integrations, manage CI/CD pipelines, and contribute to technical documentation. Requirements include a Bachelor's degree in Computer Science or related field, minimum of 5 years of experience in implementing ServiceNow technology, certification in ServiceNow application development, proficiency in Github, JIRA, and PPM, strong understanding of ServiceNow scripting, and excellent problem-solving skills. Samsung SDS America offers a comprehensive suite of benefits including medical, dental, vision coverage, wellness program, parental leave, 401K match, flexible spending accounts, life insurance, paid holidays, and additional benefits.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Minimum of 5 years of proven experience in implementing ServiceNow technology and developing scoped applications
• Certification in ServiceNow application development required
• Certification in ServiceNow ITSM and/or ITAM desirable
• Proficiency in Github, JIRA and PPM
• Strong understanding of ServiceNow scripting (JavaScript, GlideScript) and workflow design
• Fundamentals understanding of Database Engineering
• Strong understanding of JavaScript Data structures and algorithms
• Experience with ServiceNow integrations (REST, SOAP, MID Server)
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work effectively in a fast-paced, team-oriented environment

Responsibilities

• Collaborate with cross-functional teams to design, develop, and maintain the 'Zero Touch Mobility' ServiceNow-based application
• Develop and maintain integrations between the 'Zero Touch Mobility' application and other enterprise systems
• Develop and implement CI/CD pipelines and automation processes to enable efficient application deployment and updates
• Manage version control, code repositories, and release management for scoped applications using GitHub
• Utilize JIRA and PPM tools for project tracking, issue management, and resource allocation
• Provide technical support and troubleshooting for the 'Zero Touch Mobility' application
• May be involved in T3 support, assisting with complex technical issues
• May participate in customer-specific implementations, tailoring the application to meet specific client needs
• Contribute to technical documentation, ensuring that it is accurate and up-to-date
• Apply product development methodologies such as SCRUM and Agile to enhance project efficiency and effectiveness
• Management of SDS own internal instances (development, QA, demos, sandboxing, POC)
• Stay current with ServiceNow best practices and emerging technologies in the scoped application development and deployment space

Preferred Qualifications

Experience in creating certified scope applications is a strong plus

Benefits

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits