ServiceNow Developer

Summary

Join VirtualResource (VR), a boutique consultancy, as a Senior ServiceNow Consultant and lead the design, development, and implementation of ServiceNow solutions. You will work remotely, collaborating with stakeholders and teams to optimize the platform. This role requires a minimum of 3 years of ServiceNow experience in a consulting capacity, proven implementation success, and extensive knowledge of ServiceNow modules. Strong development skills in JavaScript, Glide, UI policies, business rules, and workflow automation are essential. Excellent communication and problem-solving skills are also crucial. VR offers a flexible, remote work environment.

Requirements

• Minimum of 3 years of experience working with ServiceNow platform in a consulting role
• Proven track record of successful ServiceNow implementations and upgrades
• Extensive knowledge of ServiceNow modules including ITSM and HRSD essential
• Proficiency in ServiceNow development including scripting (JavaScript, Glide), UI policies, business rules, and workflow automation
• Experience with integration tools and methodologies (REST/SOAP APIs, MID Server, etc.)
• Familiarity with ITIL processes and best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong project management and organizational skills
• As this is a remote role , you can be based anywhere in South Africa , so long as you are authorised to work in the country you reside in without the need for visa sponsorship now or in the future

Responsibilities

• Design and develop custom applications and modules on the ServiceNow platform
• Implement solutions in areas such as Incident Management, Change Management, Service Catalog, Asset Management, and more
• Develop custom workflows, business rules, client scripts, UI policies, and UI actions
• Integrate ServiceNow with external systems using REST/SOAP APIs
• Troubleshoot and resolve issues related to ServiceNow platform functionality
• Create and maintain technical documentation, including process design, data models, and integration documentation
• Collaborate with cross-functional teams to gather and define requirements
• Configure and manage the ServiceNow CMDB (Configuration Management Database)
• Perform unit testing and support user acceptance testing
• Monitor platform performance and suggest enhancements for optimal functionality
• Participate in platform upgrades and ensure smooth transitions
• Provide training and support for end-users and stakeholders

Preferred Qualifications

ServiceNow Certified Application Developer or other ServiceNow certifications (preferred)

Benefits

• Our roles are remotely based (even pre-Covid), meaning you will be working from your home office, connecting with your client and team daily
• As a VR consultant, you will have the flexibility to manage your own day, as long as you meet your set objectives and client demands