Thirdera is hiring a
ServiceNow Engagement Manager

Summary

Join Thirdera, one of the fastest growing and most innovative ServiceNow partners! As an Engagement Manager - ServiceNow, you will communicate Thirdera's unique approach to fulfilling client commitments, manage projects, contribute to company growth, and provide day-to-day support across project teams. Eligible to work full-time in Canada.

Requirements

• 5+ years of professional and project leadership experience
• 10-12 years of experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience preferred)
• Project estimation experience and Budget Management
• Ability to clearly communicate to both technical and non-technical stakeholders
• Proven project history maintaining high customer satisfaction in complex environments
• Strong history of problem solving
• Proficient with MS Office and other productivity and project management solutions
• Eligible to work FT for any employer in Canada

Responsibilities

• Communicate and reiterate Thirdera’s unique approach to fulfilling client commitments
• Ensure the highest level of customer satisfaction; coordinate, manage, and ensure completion of all project tasks
• Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
• Establish customer requirement agreements, prepare deliverables, and lead teams to successfully deliver project scope, on budget, and to client satisfaction
• Contribute to the growth of our company by building and improving existing methodologies, conducting internal training, and developing best practice improvements