Thirdera is hiring a
ServiceNow Engagement Manager

Summary

Join Thirdera, a rapidly growing and innovative ServiceNow partner as an Engagement Manager - ServiceNow! This role involves communicating Thirdera's unique approach to fulfilling client commitments, managing projects, and contributing to the company's growth. The position requires 5+ years of professional and project leadership experience, 10-12 years in an Engagement Manager/Project Manager role with ServiceNow, project estimation experience, budget management skills, strong communication abilities, a proven track record of high customer satisfaction, problem-solving skills, proficiency with MS Office, and eligibility to work full-time for any employer in Canada.

Requirements

• 5+ years of professional and project leadership experience
• 10-12 years of experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience preferred)
• Project estimation experience and Budget Management
• Ability to clearly communicate to both technical and non-technical stakeholders
• Proven project history maintaining high customer satisfaction in complex environments
• Strong history of problem solving
• Proficient with MS Office and other productivity and project management solutions
• Eligible to work FT for any employer in Canada

Responsibilities

• Communicate and reiterate Thirdera’s unique approach to fulfilling client commitments
• Serve as the primary point of contact for customer projects, ensuring customer satisfaction and coordinating, managing, and completing all project tasks
• Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
• Establish customer requirement agreements, prepare deliverables, and lead teams to successfully deliver project scope, on budget, and to client satisfaction
• Provide day-to-day support across project teams, the Thirdera cross-functional organization, and the client organization
• Contribute to the growth of our company by building and improving existing methodologies, conducting internal training, and developing best practice improvements

Benefits

• Offer a fun, highly engaging and unique culture
• Provide the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations training at your fingertips
• Empower you to work for top-of-the-line companies and amazing partners, while having fun at it!