ServiceNow HRSD Consultant

Summary

Join LATAM's top IT service team! We seek a ServiceNow HRSD Consultant to optimize our client's HR Service Delivery (HRSD) environment. You will refine workflows, enhance automation, and integrate with third-party HR systems. Experience with Nuvolo FSM is a plus. The role requires 5+ years of ServiceNow HRSD experience and strong HR case management knowledge. We offer competitive salaries in USD, 100% remote work in LATAM, and growth opportunities.

Requirements

• 5+ years of experience working with ServiceNow HRSD
• Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center
• Experience with ServiceNow integrations (APIs, MID Server, third-party HR systems)
• Understanding of security and compliance in HR service delivery
• Ability to troubleshoot and optimize HRSD workflows
• Experience working with Nuvolo FSM or similar field service management tools
• Understanding of how Nuvolo FSM can enhance HRSD and ITSM processes

Responsibilities

• Work with HR stakeholders to optimize HRSD workflows, case management, and lifecycle events
• Improve the Employee Center portal for enhanced self-service capabilities
• Automate HR processes, approvals, and notifications using ServiceNow
• Configure HRSD modules and align them with OOB best practices
• Ensure compliance and security of HRSD implementations, including role-based access control (RBAC)
• Support ServiceNow integrations with HR platforms like Workday, SAP SuccessFactors, and ADP
• Assist with testing, UAT, and deployment of HRSD enhancements
• Develop documentation and training materials for HR teams
• Collaborate on Nuvolo FSM implementation efforts to support HR service and facilities-related workflows
• Provide insight on Nuvolo best practices for integrating FSM with HRSD and ITSM solutions

Preferred Qualifications

• ServiceNow HRSD Implementation Specialist certification
• Nuvolo FSM experience or certification is a plus

Benefits

• Competitive salaries throughout LATAM (USD)
• Possibility of working 100% remote from anywhere in LATAM
• Possibility of joining a new team with great challenges and growth prospects