ServiceNow ITSM Consultant

Summary

Join LATAM's top IT service company as a ServiceNow ITSM Consultant! This role focuses on transitioning IT Service Management processes to an Out-of-the-Box (OOB) configuration within ServiceNow. You will leverage your extensive ServiceNow ITSM implementation, configuration, and optimization expertise. Experience with Nuvolo FSM is a plus. The position offers competitive salaries in USD, 100% remote work from anywhere in LATAM, and opportunities for growth within a challenging and rewarding team environment. We are seeking a skilled individual with 5+ years of hands-on ServiceNow ITSM implementation experience and strong communication skills.

Requirements

• 5+ years of hands-on ServiceNow ITSM implementation experience
• Strong expertise in ServiceNow configuration, workflows, and scripting
• Familiarity with ITIL best practices
• Experience in migrating customized instances to Out-of-the-Box (OOB) setups
• Strong communication skills to interact with technical and non-technical stakeholders
• Experience with Nuvolo FSM or similar field service/asset management solutions

Responsibilities

• Assess current ITSM configurations and identify customizations that need to be removed to transition to OOB ITSM
• Configure and optimize ServiceNow Incident, Problem, Change, Request, and Knowledge Management modules
• Collaborate with stakeholders to align ITSM processes with ServiceNow best practices
• Assist with data migration, UAT, and training to ensure a smooth transition
• Provide technical guidance on minimizing customizations while meeting business needs
• Support ServiceNow upgrades, testing, and enhancements post-migration
• Develop documentation and user guides to facilitate knowledge transfer
• Work with Nuvolo FSM to support asset and facilities management workflows integrated with ITSM
• Assist in the implementation of Nuvolo FSM, ensuring alignment with ITSM and enterprise asset management best practices

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification
• Nuvolo FSM experience or certification is a plus

Benefits

• Competitive salaries throughout LATAM (USD)
• Possibility of working 100% remote from anywhere in LATAM
• Possibility of joining a new team with great challenges and growth prospects