ServiceNow Test Engineer, Business Analyst

Summary

Join BCMC as a Senior Test Engineer/Business Analyst for a dynamic ServiceNow implementation project with a DoD client. You will leverage ServiceNow ATF or Selenium for automated testing, define requirements, and maintain related documentation. This hybrid position requires a strong technical background, excellent analytical skills, and ServiceNow experience. A US citizenship is required for DoD Secret clearance eligibility. The position is based in Falls Church, VA with remote options within MD, DC, and VA. Core work hours are 7a-4p, Monday-Friday, excluding government holidays.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience as a Test Engineer and/or Business Analyst in an Agile development environment
• Experience with testing tools such as ServiceNow ATF, Selenium, JMeter, and TestNG
• Strong familiarity with Continuous Integration/Testing concepts and their application in ServiceNow projects
• Experience with requirements gathering, use case development, and functional specification development
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Ability to work in a fast-paced, deadline-driven environment
• Ability to obtain and maintain a DoD security clearance
• Must be U.S. Citizen to be eligible for DoD Secret security clearance

Responsibilities

• Collaborate with ServiceNow subject matter experts (SMEs) to understand the implementation details and scope of the project
• Develop test plans, test cases, and test scripts using ServiceNow ATF and/or Selenium based on requirements and specifications
• Execute test cases and track defects found during testing using ServiceNow
• Work closely with developers, product owners, and stakeholders to identify and prioritize test cases
• Conduct root cause analysis on defects found during testing and provide feedback to the development team
• Conduct performance testing, security testing, and other non-functional testing using ServiceNow ATF as needed
• Develop and maintain test automation scripts and frameworks using ServiceNow ATF
• Implement Continuous Integration/Testing concepts in the ServiceNow implementation project
• Analyze business processes and requirements to identify gaps, inefficiencies, and areas for improvement
• Document and communicate requirements, use cases, and functional specifications to stakeholders and development teams
• Participate in sprint planning, daily stand-up meetings, and sprint reviews
• Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow
• Create and maintain documentation related to business analysis, including business requirements, use cases, and functional specifications
• Develop and maintain relationships with stakeholders to ensure that business needs are understood and addressed

Preferred Qualifications

• Experience working with DoD clients and familiarity with DoD processes and procedures
• Experience with ServiceNow implementations and familiarity with ServiceNow workflows, integrations, and customization
• Familiarity with ServiceNow Agile modules
• Experience with performance testing and security testing
• ISTQB or other testing certification
• Required Certifications: CISSP or COMPTIA Security+

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave