Services Engineer

Summary

Join Jamf, a company that provides identity, data, and configuration management products and solutions. As a Services Engineer, you will be a subject matter expert and implementation specialist, providing exceptional technical support and leading customers to follow best practices. You will troubleshoot complex issues, advise on product deployment, work with development teams, test solutions, and train end-users. This role requires strong technical and customer-facing skills, enabling you to lead strategic conversations and deliver world-class customer service. Jamf offers a flexible and supportive work environment with numerous benefits and opportunities for growth. The company values work-life balance and fosters a strong, connected culture.

Requirements

• A minimum of 3 years of experience in client facing and technical roles (Required)
• Experience with scripting languages, (python, javascript, powershell etc…) (Required)
• Familiarity with cloud hosting (AWS preferred); database technologies (MySQL, Postgres, MS SQL, etc.); and, Directory Services (Active Directory, etc.) (Required)
• Strong attention to detail with an analytical mind and outstanding problem-solving skills (Required)
• Passionate about troubleshooting with a great attention to detail (Required)
• General API knowledge (REST, SOAP, etc)
• Bachelors Degree in Computer Science, IT, Systems Engineering, MIS or related qualification (Required)
• 5+ years hands on experience

Responsibilities

• Facilitate excellent customer experience by performing the following duties
• Communicate professionally via our project management system, and remote meetings
• Empower our customers to utilize and realize value from our products
• Effectively troubleshoot and analyze complex issues related to JavaScript, JSON, XML, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices
• Assisting the Project Manager with the implementation of the company products
• Advising on best practice in the deployment of our products
• Working closely with the development teams to integrate the products
• Testing the required Platform solution
• Assisting with the training of the end users
• Problem solving and suggesting solutions to delivery failures
• All other tasks, responsibilities and duties as assigned

Preferred Qualifications

• Experience with identity provisioning technologies
• Experience with Industry tools such as Salesforce, Google, O365, Slack, Confluence, etc
• Excellent interpersonal, oral and written communication skills
• Ability to work under pressure in a fast-paced environment
• Experience deploying cloud solutions
• Ability to explain complex technical solutions at both the technical, business user and executive level
• Experience architecting and deploying complex solutions
• Deep operating system and application development and scripting knowledge
• Understanding of business process mapping, data flow diagrams, flowcharts and other analyst tools
• Experience working with or in K-12 schools, districts or Higher Ed organizations (Preferred)
• Previous experience with Identity and Access Management/Governance solutions/vendors (Preferred)
• Familiarity with IMS Global and oneRoster (Preferred)
• Knowledge of authentication technologies (SAML, OIDC, CAS, OAuth, etc.) (Preferred)

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Our volunteer time off allows employees to support and give back to our communities