Services Sales Executive

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety solutions, as a Service Sales Executive. Drive maximum value from NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas. You will be responsible for the entire sales process, from initial contact to renewal, focusing on services-only sales that enhance customer value. Develop and execute a Go-To-Market (GTM) strategy, mine the existing NICE installed base for new opportunities, and evangelize solutions to new customers. Leverage your expertise to become the go-to person for VRS sales within the Americas team. This role requires at least 8 years of selling and customer management experience in the IT industry, proven success in selling solutions and services to various accounts, and excellent presentation and interpersonal skills.

Requirements

• At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
• Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
• Excellent presentation skills and interpersonal relationship
• Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
• Understanding current technologies and IT related infrastructure and business challenges
• Technical understanding of Services and Maintenance terminology, technology and practices
• High-level technical skills & fast learning curve of product & application
• Creativity - Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
• Build good working relationship and cooperation with the regional presales / sales organization

Responsibilities

• Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
• Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
• Develop a Go-To Market (GTM) strategy and maintain Continuous (VRS) pipeline
• Focus on services-only sales (unattached to product) that drive customer value and success
• Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely with the NICE product house
• Work and offer proposed solutions and articulate their true value based upon customer’s strategy and directions
• Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
• Provide accurate monthly forecasting
• Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
• Ensure on-going and continuous value to drive renewals of sold accounts

Preferred Qualifications

Experience/knowledge of Service as it relates to CCaaS and CX

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations