Remote Professional Services Sales Manager II

Summary

Join Smartsheet as an experienced Professional Services Sales Manager (PSSM) to lead the sales process for our Professional Services team and maximize revenue growth and business-critical usage throughout the enterprise.

Requirements

• 8+ years of business experience
• 2+ years of Smartsheet experience
• Minimum of 1 year of Project Management
• Ability to conduct customer workshops
• Ability to articulate and position the value proposition of the PS offerings
• Ability to assess and direct Customer needs to the appropriate PS offering(s)
• Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification, closing techniques
• Ability to persuade others through presentations and written communication
• Ability to develop and articulate Business Cases / ROI studies
• Ability to travel, as needed, up to 50%
• BS degree or equivalent, advanced degree highly desirable

Responsibilities

• Work closely with our Consulting Solution Directors (CSDs) to achieve PS bookings quotas for Smartsheet Professional Services
• Lead the services pre-sales process with the sales team to understand the customer’s business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope opportunities
• Provide guidance to the Sales Engineering team for the most relevant demo or POC creation
• Lead all aspects of the Professional Services sales process, advise customers on preliminary solution architecture, and construct the Scope of Work related to the developed solution architecture
• Create Professional Services opportunities, manage pursuits, present project SOW’s and be an integral partner in closing deals
• Manage the customer relationship(s) from initial discussions to close of deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
• Conduct yourself as the liaison of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
• Facilitate the transition, post engagement, from the Professional Services Team to Customer Success, if applicable
• Present Professional Services offerings to existing customers and new prospects
• Forecast for accounts and opportunities
• Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers
• Other duties as assigned

Benefits

• HSA
• 100% employer-paid premiums
• Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)