Servicing Administrator

Summary

Join Kiavi, a leading private lender to residential real estate investors, as a Servicing Administrator and contribute to a team dedicated to providing exceptional mortgage experiences. You will play a crucial role in supporting the Servicing Team by managing vendor invoices, preparing foreclosure referrals, executing loan servicing documents, coordinating property preservation activities, and handling various administrative tasks. This remote position offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, or related field preferred
• Strong written and verbal communication skills to efficiently interact with vendors, and internal teams
• Proficiency in Microsoft Office Suits (Excel and Word) and loan servicing systems
• Ability to work independently and collaboratively in a fast-faced environment
• Must be organized and able to handle multiple functions at once, with an ability to prioritize tasks

Responsibilities

• Process and manage vendor invoices to ensure timely and accurate payment
• Prepare and submit foreclosure, bankruptcy and deed-in-lieu referrals in accordance with company policies and regulatory guidelines
• Execute and manage loan servicing documents, ensuring accuracy and compliance
• Coordinate property preservation activities, including dispatching vendors and monitoring ongoing work
• Order and track monthly Broker Price Opinions (BPOs) and property inspections to assess collateral value, occupancy, and current property condition
• Manage documentation on secondary liens and deed issues, including oversight and crossfunctional remediation
• Sort, process, and distribute servicing mail to the appropriate teams to maintain efficient workflow and timely responses
• Ad hoc and monthly reporting as needed
• Maintain and track investor annual delivery requirements
• Review Collection pipelines for policy adherence

Preferred Qualifications

• 1-3 years of experience in loan servicing, mortgage operations, or a related administrative role preferred
• Knowledge of mortgage and servicing regulations, investor guidelines, and industry best practices is a plus

Benefits

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested