Servicing Transfers Manager

Summary

Join Valon Mortgage as the Servicing Transfers Manager, leading and managing the Servicing Transfers function. You will be responsible for ensuring successful day-to-day loan boarding operations, operationalizing boarding-related processes, managing the servicing transfers team, and acting as the internal subject matter expert for all boarding-related processes. This role requires a strong operator who can understand the bigger picture, forge their own path without clear guidance, tackle complex problems, own processes end to end, work cross-functionally, and build strong and cohesive teams. You will play an integral role in ensuring that Valon can board and deboard loans with high data quality as the business grows rapidly.

Requirements

• Bachelor’s Degree preferred
• 5+ years of experience at a mortgage or financial technology company
• Deep understanding of mortgage servicing concepts, including but not limited to: mortgage loan documents, data fields, and terminology
• Excellent data manipulation skills
• Excellent communication skills (both verbal and written)
• Excellent critical thinking and logical reasoning abilities
• Excellent organizational skills and attention to detail
• Strong people management skills

Responsibilities

• Ensure that day-to-day loan boarding operations are completed successfully for the servicing business, including: loan data field mappings and conversion, data validation, proper handling of loan boarding batches, borrower notifications related to servicing transfers are sent, third-party vendor notifications and transfers (insurance, taxes, MERS, etc), and the transfer of funds related to servicing transfers
• Operationalize boarding-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driven the adoption of new procedures
• Manage the servicing transfers team
• Act as internal subject matter expert for all boarding-related processes
• Assist with data mapping questions and ensure all data elements are available
• Coordinate with internal stakeholders, third-party vendors, and external partners to facilitate servicing transfers
• Quality control data and processes as outlined in Valon policies and procedures
• Drive process efficiencies and improvements across servicing transfer operations
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership

Preferred Qualifications

• Prior experience working closely and building trusted partnerships with internal product and engineering teams
• Prior experience managing 10+ operations teams
• Exceptional project management skills and ability to prioritize and complete multiple projects with deadlines and high velocity
• 7+ years of experience with Servicing Transfers across all relevant operational and technology processes
• Considered within the entire company to be an expert in their process areas

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition