Setup Operations Administrator

Summary

Join Check, a company revolutionizing payroll, and become a key member of our operations team. You will play a vital role in streamlining the onboarding experience for new companies, ensuring efficient communication and accurate setup processes. This position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. You will collaborate with various teams to identify and resolve issues, contributing to the overall improvement of payroll operations. Check offers a comprehensive benefits package including health insurance, paid parental leave, flexible PTO, and more. The ideal candidate possesses at least two years of administrative experience (payroll experience preferred) and a bachelor's degree.

Requirements

• At least 2 years of experience in an administrative or support role (payroll experience preferred)
• Bachelor’s degree required
• Proficiency in Word, Excel, and G Suite
• Strong attention to detail, organization, and task management
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Excellent verbal and written communication with a customer-focused approach
• Friendly, professional, and eager to collaborate across teams (Sales, Risk, Partner Success, R&D)
• Team player with a natural desire to help others succeed

Responsibilities

• Partner with the operations team to create an exceptional and streamlined onboarding experience for new companies
• Oversee the setup email inbox, ensuring all inquiries are addressed swiftly and organized for maximum efficiency
• Lead the initial review of incoming setups, ensuring accuracy and timely progression through Check
• Verify access to critical reports and data, guaranteeing that all information required for payroll implementation is readily available
• Establish clear timelines and delegate tasks to both outsourced teams and full-time employees to drive progress
• Actively monitor and follow up on setups in the blocked queue, ensuring quick resolutions and continuous workflow
• Identify and address gaps in implementation processes and tools, recommending improvements to boost overall efficiency
• Contribute to key cross-functional payroll initiatives, playing an active role in enhancing payroll operations across the company

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 9 annual holidays
• A 401k retirement plan
• A $100 monthly stipend for home internet and mobile phone expenses